Nerv

nerv (previously ALAN, acquired by Delivery Hero) is a technology company that specializes in automated customer service. We enable businesses to automate interactions at scale, enhancing the customer experience by providing seamless support with AI-powered virtual assistants. Our solutions combine self-service with human and proactive support. As a result, our clients can manage high support volume effortlessly, reduce costs, improve customer satisfaction, and boost sales. Through a consultative methodology, we identify companies’ challenges and the best solution to achieve their goals. Our world-class omnichannel products serve companies in +30 countries, 3 continents, and 12 different languages. With high go-to-market speed and easy integration into existing enterprise systems, nerv can help you achieve full efficiency in your contact center.